FAQ

Frequently Asked Questions (FAQ)

UrbanCamo Wear

1. What is your processing time?

All orders are processed within 1–3 business days. Orders placed on weekends or holidays will be processed on the next business day.

2. How long does shipping take?

Delivery time depends on the shipping method selected at checkout.
Typical U.S. delivery times:

  • Standard Shipping: 3–7 business days

  • Expedited Shipping: 2–4 business days

  • Priority Shipping: 1–2 business days

Delays may occur during peak seasons or due to carrier issues.

3. Do you offer international shipping?

Currently, we ship within the United States only.

4. How do I track my order?

Once your order ships, you will receive a confirmation email with a tracking number.
Please allow 24–48 hours for tracking information to update.

5. Can I change or cancel my order?

If your order has not shipped yet, we may be able to modify or cancel it.
Please contact us as soon as possible at:
📧 support@urbancamowear.com
(Replace with your real support email)

Orders that have already shipped cannot be canceled or changed.

6. What if my package is lost, stolen, or marked as delivered but not received?

UrbanCamo Wear is not responsible for packages lost or stolen after delivery.
If your package is marked as delivered but missing, please:

  1. Check with neighbors, front desk, or mailroom

  2. Allow 24 hours for additional updates

  3. Contact the carrier for assistance

You can also reach out to us for support.

7. What is your return policy?

We accept returns of unworn, unused items in original condition within 30 days of delivery.
Final-sale items are not eligible for returns.

For detailed instructions, please refer to our Return & Refund Policy.

8. How do I start a return?

To initiate a return, please contact our support team with your order number.
We will guide you through the process and provide return instructions.

9. Do you offer exchanges?

Yes. If you need a different size or color, we can assist with an exchange as long as the item is in new condition.
Contact our team for help.

10. What payment methods do you accept?

We accept major payment methods including:

  • Visa

  • MasterCard

  • American Express

  • Discover

  • PayPal

  • Shop Pay

  • Apple Pay

  • Google Pay

11. Do you offer discounts or promotions?

Yes! Subscribe to our newsletter or follow our social media for exclusive offers, new releases, and seasonal promotions.

12. How can I contact customer support?

You can reach our support team at:
📧 support@urbancamowear.com
We typically respond within 24–48 hours.